Digital Content & Experience Coordinator - Michael Kors
About the job
Who You Are:
You are highly organized, detail-oriented, and motivated by executing work accurately and efficiently. You are comfortable managing recurring workflows, following established processes, and completing high-volume, deadline-driven work in a fast-paced e-commerce environment.
This is an execution-focused role for someone looking to build a strong foundation in digital content and e-commerce operations. The ideal candidate is comfortable spending the majority of their time focused on hands-on site execution, quality assurance, documentation, and project coordination.
What You'll Do
Execute approved digital content strategies across the Michael Kors and Michael Kors Outlet North America websites.
Support the day-to-day execution of homepage updates, landing pages, navigation, promotions, seasonal campaigns, sale events, and other site content.
Own the on-site execution of the Michael Kors Outlet promotional calendar, ensuring promotional messaging, creative, links, timing, and site placements are accurate.
Translate approved strategies and direction into clear briefs, linking documents, tickets, trackers, and executional deliverables.
Coordinate with Site Merchandising, Web Production, and other cross-functional partners to move content from briefing through launch.
Perform detailed quality assurance before and after launches, identifying and escalating content, linking, messaging, and functionality issues.
Maintain accurate content calendars, project trackers, process documentation, and other team resources.
Support the execution of updates within third-party tools and platforms based on strategies and requirements established by the Digital Content & Experience Manager.
Complete daily site walkthroughs and support ongoing site maintenance across Michael Kors and Michael Kors Outlet.
Assist with gathering materials and performance data for seasonal recaps and leadership reviews.
You'll Need to Have
1+ years of experience in e-commerce, digital content, site operations, project coordination, or a retail-related field.
Exceptional attention to detail and a strong commitment to accuracy.
Ability to manage repetitive, high-volume executional work while consistently meeting deadlines.
Strong organizational, communication, and follow-through skills.
Ability to follow established processes, incorporate feedback, and escalate issues appropriately.
Proficiency in Microsoft Office, including Excel and PowerPoint.
Ability to work in the New York City office three days per week.
We'd Love to See:
Experience with content-management, project-management, personalization, analytics, or e-commerce platforms.
Familiarity with Salesforce Commerce Cloud, Dynamic Yield, Contentsquare, Monday.com, Jira, or similar tools.
Working knowledge of French and/or Spanish.
MK Perks:
Generous Holiday Schedule and Vacation Days
Summer Fridays
Internal mobility across Capri Brands (Michael Kors, Jimmy Choo)
Michael Kors, Jimmy Choo Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
